About
Most IT tickets are the same ticket.
A printer queue jams. A certificate lapses. A disk fills. Someone waits half a day for a fix that takes ninety seconds and needs no judgement at all. That is the entire product thesis in one sentence.
Why this exists
Endpoint support is the least interesting work in IT and it consumes the most people. A print spooler hangs, a VPN adapter is orphaned by a patch, a mapped drive loses its credential. A technician spends twenty minutes on a problem whose fix has not changed in a decade, writes a note, and does it again tomorrow.
The tools that can fix those things — RMM platforms — mostly want you to move your entire helpdesk to them. The tools that are helpdesk-agnostic will reset a password or provision an app, but they never touch the machine. There is a gap: deep endpoint action, inside whatever ticketing system you already run. That gap is Koop, and the agnosticism is not a feature, it is the moat.
We don’t want to replace your helpdesk. We want to make it quiet.
What we refuse to build
A general-purpose agent
Koop does not "handle IT". It restarts a named service on a named machine and writes the result into a named ticket. Generality is how these systems become unauditable.
A model that writes commands
The moment a language model can emit a shell string, the security review is over and you have lost. The model picks from a signed list. That is a permanent architectural decision, not a v1 limitation.
A default-on product
Every tenant starts Observing. We will not ship a setup flow that ends with autonomy enabled, and we will not sell a plan that skips the ramp.
A second console for your techs
The resolution belongs in Zendesk, or ServiceNow, or wherever your team already lives. Console is for the person who administers Koop, not for the person closing tickets.
Company
- Legal entity
- Koop Systems, Inc. — Delaware C-corp
- Stage
- Pre-seed. Design-partner phase.
- Where we are
- Distributed. Engineering weighted to US Eastern.
- Compliance
- SOC 2 Type II observation window open
- Security contact
- security@getkoop.ai
- Press
- press@getkoop.ai